Telesales Co-ordinator

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Hours - Monday - Friday 40 hours per week with 1 hour unpaid break

Salary - £25,001 per annum

BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom. BAKO Ltd forms an integral part of the BAKO Group Ltd with revenues of £150m and 300 employees. The Group is the largest bakery goods wholesaler in the UK with National coverage serviced via its depots in Preston, Wimbledon, Durham Cullompton and Maghaberry (Northern Ireland).

Launched over 60 years ago, BAKO offers the food industry an outstanding combination of competitive prices plus the exceptional customer service only a local company can provide. Today our customers enjoy the combined purchasing power, logistics and resources of one of the largest nationwide distributors to the food industry. From large pallet deliveries to products for the small & home baker, BAKO caters to all size of customer.

Our multi-temperature distribution fleet allows us to deliver a wide variety of ambient, chilled and frozen products from the same vehicles. We serve an ever-expanding customer base within the food industry which ranges from traditional organisations through to new companies catering for the latest convenience markets.

Your duties will be to maintain a high level of service to the customer at all times, handling both incoming and outgoing calls, processing orders, query/complaint handling with competence and diligence. Taking the initiative of up‑selling and gaining new business together with undertaking other duties which may be necessary for the effective and efficient running of department/business. Building excellent rapport and relationships with both colleagues and customers is an essential part of the job as well as working closely with members of the sales team at all times.

You may from time to time be required to undertake other duties which fall within your capability and which are in the interests of the business.

• Ensure all orders are processed in a timely fashion taking into consideration cut off times and that sales opportunities are maximised wherever possible through effective account management.
• To ensure all new customer enquiries are dealt with in a professional manor and communicated to the relevant field sales executive with as much factual information as possible.

• Promote and maintain a safe working environment by adhering to all company Health & Safety policies and procedures.
• Take reasonable care of your own health and safety, as well as that of others who may be affected by your actions or omissions.
• Promptly report any hazards, unsafe practices, incidents, or near misses to your line manager or the Health & Safety team.
• Cooperate with management on all matters relating to health and safety, including attending mandatory training and following issued guidance or instructions.
• Use equipment and personal protective equipment (PPE) properly and as instructed to minimise risk.
• Participate in risk assessments and contribute to the identification and control of workplace hazards.
• Support a culture of continuous improvement in workplace safety by actively engaging in health and safety initiatives and suggestions.
• To ensure all existing customer enquiries are dealt with professionally and efficiently converting the enquiry to a live order where possible. Any pricing issues are to be communicated to external sales.
• To encourage monthly promotions and new product launches.
• To raise credit notes accurately and efficiently.
• Update call lists when required.
• To strive to achieve and exceed targets set against KPI’s in all areas of the operations not just those set out with…