Security Receptionist

Security Receptionist post at the Trevor Gibbens Unit within Kent and Medway Mental Health NHS Trust. The role runs the secure reception desk and airlock, checking everyone entering and leaving and searching visitors and returning patients under secure guidelines. It involves liaising with all wards and departments, with e-mails approved first by the Head of Security or the out-of-hours on call.

A full UK driving licence and access to a car for business use are required, unless a disability exempts the applicant.

• Maintain the secure reception desk, airlock system and monitor
• Present a professional and courteous image to patients, staff and visitors
• Carry out identity checks for everyone entering or exiting the unit
• Check security equipment regularly, including alarms and radios
• Admit only authorised visitors and keep staff and visitor records up to date
• Direct visitors to, and remind them of, prohibited items before the airlock and secure areas
• Search visitors and returning patients in line with secure guidelines
• Report potential security breaches to the Head of Security or out-of-hours security on call
• Liaise with all wards and departments on security and reception matters
• Compose and circulate e-mails once approved by the Head of Security or on-call security
• Use security resources and equipment and maintain effective monitoring processes
• Report discrepancies to the Head of Security

• Experience in a role with similar pressures and demands
• Communicating with a range of people on a range of matters in an appropriate manner
• High attention to detail and using own judgement in line with policies and procedures

• IT literate
• Communicating professionally in person and over the telephone
• Prioritising workload and working under pressure, where work may not be routine
• Working as part of a team and autonomously when needed
• Punctual and flexible

• Full, valid UK driving licence
• Access to a car or vehicle for business use, unless exempt due to disability under the Equality Act 2010

• Knowledge of Microsoft software
• Knowledge of mental health services