Tenant Engagement Officer

Tenant Engagement Officer

We are looking for a Tenant Engagement Officer to work out and about in our communities in Preston, engaging with tenants and residents to understand local priorities and create community development programmes and activities that address local issues. In this role you will manage your own patches and partner with local organisations to deliver services that benefit our customers and communities.

• Using your communication skills to engage people from a wide range of backgrounds and gain a real understanding of local priorities.
• Having experience of working in partnership to achieve shared outcomes.
• Being proactive and organised, with the ability and confidence to lead and support a range of community activities and events.
• Being results‑driven, able to measure impact, gather insights, and show the value of your work.
• Having a driving licence and a vehicle insured for business use, so that you can get out and about in our communities.

• Experience of tenant involvement within the social housing sector, and an understanding of how to engage residents and support them to influence services.
• Experience in community development, with the ability to support and deliver initiatives that strengthen communities and improve local outcomes.

We are a values‑based organisation that truly cares about employees’ health, safety and wellbeing. Our benefits include holiday entitlement starting at 26 days plus bank holidays, a pension scheme with up to 10% company contribution, a health cash plan, enhanced sick pay and parental leave, a reward and recognition scheme, wellbeing support, training and development and more.

Inclusion is key for us. We encourage people from diverse backgrounds to apply, particularly those who may be under‑represented in our organisation. If you speak a second language this can also be an asset.

You will be part of the wider Culture & Engagement Team, a genuinely friendly, supportive and people‑focused group that believes in doing the right thing, learning from each other and making a positive difference. You’ll be encouraged to share ideas, build relationships and work closely with colleagues while staying connected to the communities we serve.

This community‑based role (in and around Preston) offers flexibility wherever possible to accommodate business and personal needs. The role involves some evening and weekend work, approximately once a month.

Community Gateway owns and manages almost 7,000 homes across the city of Preston. We aim to deliver safe, well‑maintained and affordable homes while making a positive difference to the communities in which we work. We manage our business to the highest standards and are working to create a sustainable future.

The closing date for this role is Sunday 26th July 2026 erviews will be held on Wednesday 5th and Friday 7th August 2026.

This position was previously advertised as an Engagement & Communities Officer. If you applied for this role in the last 12 months and your skills and experience have not changed significantly, please do not reapply.