Well- Support Officer; Urdu speaking

Position: Well-being Support Officer (Urdu speaking)
Well-being Support Officer (Urdu Speaking)

Fixed term contract for 12 months, 22.5 hours per week.

Unpaid carers in Lancashire's Urdu-speaking communities often face real barriers to getting support. This role exists to change that — and your language skills and empathy could make a genuine difference to people who need it most.

What you'll be doing

You'll work directly with unpaid carers, helping them feel heard and connecting them with the right services and community resources.

Review Carers Assessments and contingency plans, identifying changing needs

Develop personalised support plans with carers

Provide clear information about carers' rights and entitlements

Support carers from ethnic minority communities, with a focus on the Urdu-speaking community

Build community links and support culturally relevant groups and outreach

Work alongside mental health services to support carers of people with mental health conditions

Help remove barriers that prevent carers from accessing support

About you

You don't need a background specifically in carers support — your transferable skills matter. We'd welcome applications from people with experience in health, social care, housing, mental health, community services or the voluntary sector.

You'll need:

Confident spoken Urdu — essential for communicating with carers and community members

Experience supporting adults individually and sensitively

The ability to gather information and help people navigate services

An understanding of mental health conditions and their impact on carers

Good organisational and IT skills, with accurate record-keeping

A commitment to safeguarding and inclusion

Access to a private vehicle for travel across Lancashire

Flexibility to occasionally work outside Monday–Friday, 9am–5pm

Experience in carers support or community outreach is desirable but not essential.

Appointment is subject to an Enhanced DBS check.

About n-compass

n-compass supports unpaid carers across Lancashire, helping them access the information, services and community connections they need.

Ready to apply?

If you speak Urdu and care about making a real difference to people who are often overlooked, this is your opportunity. Click apply and tell us how your skills could help carers in Lancashire feel valued and supported.