Engineering Operations Training Lead

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Salary: £72,094.66 - £96,126.21

Closing Date:
Sunday 25th October 2026

• To ensure competency requirements of the Service Management Command Centre (SMCC) for all new or existing assets are proactively managed, accurately recorded and achieved as efficiently as possible.
• As lead On-the-Job-Training Instructor (OJTI) provide guidance, support, and skills development to SMCC OJTIs. Introduce process and standards that reflect industry best practice and drive consistency of On-the-Job Training (OJT) in the SMCC.
• To support the continuous improvement of OJT delivery and consumption across the SMCC through the adoption of modern delivery practices, working with the Technical Learning Team on the idea generation, creation and implementation of new learning tools and materials that will improve the learner experience, optimise learning pathways, aid the effectiveness of OJT and enhancing time to competency. In addition, to plan and coordinate formal training requirements, including the scheduling and management of Technical Training Services (TTS) booked courses, ensuring alignment with operational priorities and competency pathways.
• To provide support to all SMCC learners, fostering engagement, building capability, and drive performance through coaching, feedback and support.

• Lead OJT activity:
  Lead the planning/resourcing, delivery and coordination of all OJT activity for relevant SMCC area, and ensure it is prioritised, and is aligned with regulatory requirements and course delivery dates by Technical Training Services as well as business requirements.
• Drive OJTI Effectiveness:
  Lead, motivate and develop OJT skills across the SMCC to ensure learners have a consistent experience, whilst driving OJT delivery standards across all watches.
• Drive Efficiency and Co-ordination:
  Plan and Coordinate Formal (TTS) Training:
  Own the forward plan for formal training across the SMCC area, including identification of requirements, liaison with Technical Training Services (TTS), booking/scheduling of TTS courses, coordination of learner attendance, and proactive management of clashes, prerequisites and course readiness. Ensure outcomes are recorded and communicated to relevant stakeholders.
• Performance Reporting:
  Accountable for the accurate recording of all training & competency activity (Tracer management) across the SMCC to enable data analysis and the reporting or Learner MI and progress against Key Performance Indicators (KPIs). Responsible for the monthly analysis of all learning data/reports demonstrating performance against key learning KPIs, and any corrective action.
• Document Management:
  Provide guidance to the Technical Learning and Asset Design teams for the creation of objectives used for on-the-job-training and technical skills assessments, as reflected in the training design document, to ensure these are relevant to the operation and accurate.
• Line Management:
  Responsible for the line management of the team of apprentices. Manage, motivate and develop team members, undertake performance appraisals, and be a focal point for all staff related issues.
• Safety Culture:
  Be an advocate for Safety Culture, promoting and advancing best practice, challenging poor behaviours, and ensuring personal health & safety (H&S) by adhering to H&S and safety procedures.
• Stakeholder Engagement:
  Collaborate with stakeholders to ensure training compliance with regulations and operational needs.
• Learning Tool/Material Development:
  Support the Technical Learning team as SME with the ideation, design, development of innovative OJT tools to enhance the effectiveness of OJT delivery. Leveraging operational experience and subject-matter expertise of the SMCC environment. Support the implementation and adoption of such tools/materials.
• SMCC Operational Expertise and Knowledge:
  Gain and maintain all relevant SMCC competencies as required for the relevant site/area. This role is a regular office‑hours position and does not form part of any roster or shift pattern.
• Change Management:
  Within the scope of training promote a culture of continuous improvement and…