Operational Support Engineer - Surveillance; Radar Related

Operational Support Engineer
- Surveillance (Radar Related)

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Closing Date:
Monday 3rd August 2026

The Operational Support Engineer provides engineering knowledge as directed by experienced engineers. Performs assigned maintenance, repair, modification, and inspection tasks on Air Traffic Management systems/applications.

We’re excited to share an excellent opportunity for a Surveillance (Radar Related) Operational Support Engineer to join our dynamic team.

In this role, you’ll play a crucial part in maintaining service resilience across the entire lifecycle while driving continuous improvement. Your work will focus on our safety-critical Surveillance/Radar infrastructure, which underpins the controller-facing systems/applications responsible for the safe movement of over 7,000 aircraft each day.

As an Operational Support Engineer you’ll support delivering and operating radar data processing systems and flight alerting tools. You’ll be part of the Surveillance Support Group, which covers supporting hardware and software for our Radar Related and alerting systems.

• Maintenance:
  Expected to carry out routine administration, maintenance, and service support of designated systems/applications.
• Incident Management:
  Apply domain knowledge to assigned/escalated Incidents, assist in prioritising, diagnosing, resolving and recording them using agreed procedures to restore service resilience.
• Problem Management:
  Support the analysis of service events and Incidents to initiate and undertake Problem Management activities to continuously improve service.
• Competency Management:
  Gain, hold, and maintain the competencies necessary to control and configure systems/applications, enabling the restoration of technical services, deploy planned changes and carry out planned maintenance.
• Prioritisation and Deconfliction:
  Working with the wider team, prioritises and deconflicts planned work to ensure a safe delivery of the service.
• Service Configuration:
  Ensure relevant processes and tools are utilised to deploy service configuration changes, records remain accurate, complete, and current.
• Document Management:
  Produce, review, and amend engineering instructions as directed.
• Service Asset Management:
  Proactively ensure service assets are in a known state and in the correct location for use.
• Safety Culture:
  Be an advocate for Safety Culture, promoting and advancing best practice, challenging poor behaviours, and ensuring personal health & safety (H&S) by adhering to H&S procedures.
• Training:
  Provide assistance and support the delivery of on-the-job training within their area of expertise.
• Duty Engineer Role:
  Includes responsibilities for the Duty Engineer role (Be the first point of contact for service resolution
  - To initiate and progress actions to rectify issues relating to service availability and business continuity).
• Continual Service Improvement:
  Responsible for the identification of continuous service improvement.
• Stakeholder Management:
  Communicates with internal and external stakeholders, maintaining effective working relationships.
• Project Work:
  Support project requirements and activities.

• Autonomy:
  Working in a safety critical environment, supported by defined processes and procedures that are trained and assessed. Liaises directly with Service Management to resolve Incidents and Problems with Service Management retaining oversight. Where defined processes and procedures do not deliver outcomes the service resolution remains within the accountability of the Service Management leadership.

• On Call/Out of
  
  Hours:
  
  These posts are liable for on-call as part of the 24-hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration to meet agreed…