Operations Controller

Job Purpose

The Operations Controller is responsible to audit the inventory and stock control processes, report on cost control analyses, highlight and manage areas of concern and make recommendations to improve operational stock and cost efficiencies with the ultimate objective of maximizing revenues in line with Company policies and procedures and legislative requirements.

Key Performance Areas

Stock Audits

• Audit stock and inventory control in all revenue centers with emphasis on stock shortages; the accuracy of handover stock takes between shifts and adherence to stock rotation principles (such as FIFO)
• Monitor stock movements and create a system’s audit trail and accumulation of data to produce daily reports and audit requisitions.
• Audit accurate recording of current stock levels, IFS vs physical stock on hand
• Establish count and verification/audit teams (from finance) for every stock take making sure that all the inventory sites are counted at the set times.
• Maintain schedules, and co-ordinate and keep records of all stock-takes.
• Compute cost reports in the system and review results (with emphasis on completeness, accuracy, validity and cut off) for all revenue centers.
• Evaluate the count results in conjunction with the verification checklists.
• Investigate deviations or cost inefficiencies by working with the managers to understand reasons for variations.
• Identify and escalate any non-adherence to internal controls or stock deviations, identifying possible reasons when results differ from anticipated results.
• Make recommendation to management on potential solutions and enforce the implementation of those solutions.
• Compile the operations controller’s report detailing the inventory environment before, during and after all stock takes, as well as audit results and recommendations.
• Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses.
• Sign off all inventory write offs on complex by testing the reasonableness and accuracy of the proposed write-off.

Stock Control Procedures & Governance

• Develop, update, and communicate on stock control procedures and processes to be followed by all operational departments, including the safeguarding of stock against damage and loss.
• Monitor stock control standards, systems and processes and align practices with new legislative and company requirements.
• Develop templates, checklists, and tools in line with operational requirements.
• Implement sufficient control measures & checks to mitigate any risk to the business and ensure data hygiene.
• Review and report on access controls for stock on complex as per SOP, checking the key registers making sure there are no unauthorized persons accessing the keys where they are not authorized entry.
• Audit operating functions against operational control procedures on inventory and stock control, (OE, OS, Food & Beverage, housekeeping, etc.) & other operational regulations
• Conduct walkabouts and monitor hygiene audits in back of house operational areas to check for a complete adherence to FCS standards. Gather evidence and report to the relevant functional manager of any non-conformance.

Cost Management

• Generate operational and inventory cost reports and revenue reports daily.
• Check overhead costs (OE, OS) and ensure that all departments are aware of deviations from standards and that any deviations are addressed with the functional managers.
• Discuss and consult on remedial action with the Functional managers to ensure budgets and targets are achieved.
• Capture all new menu recipes and costing and updating old costing in IFS and liaise with the F&B Managers on the cost of the menus as per SOP.
• Liaise with F&B on the review of menus’ costs in comparison with the selling prices as per menu engineering to maintain the standard/budgeted cost of sales %age.
• Report daily on the balancing of the menu engineering sales mix (IFS sales figures balanced with My Micros) maintaining one on one links of PLU and the inventory parts or manufacturing structures, as well as any interface errors.
• Analyze cost and revenue per item to ensure non-profitable items are identified.
• Execute buffet costing for all buffet…