Administrative Officer : Case Management; Level 7

Administrative Officer :
Case Management (Level
7)

• Reference Number : refs/056661
• Directorate :
  Case Management Office
• Number of Posts : 1
• Package : R  per annum plus benefits
• Enquiries :
  Ms. MR Ledwaba Tel:

• A three-year Diploma or Degree in Public Management, or Public Administration with a minimum requirement of 3 years’ functional experience in patient administration experience environment. Knowledge and understanding of the Mental Health Care Act, 17 of 2002, and its application within a mental health care environment;
  Knowledge of the Uniform Patient Fee Schedule (UPFS) and applicable patient classification and billing principles;
  Knowledge of the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA);
  Knowledge of relevant legislation, policies, procedures, prescripts and administrative requirements applicable to the Public Service;
  Knowledge and practical experience in the use of HIS/SAP will be an added advantage;
  Computer literacy, including proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook and other relevant MS Office applications;
  Demonstrated ability to work independently, professionally and accountably, with a high degree of integrity and credibility;
  Good verbal and written communication skills;
  Strong interpersonal and stakeholder-management skills;
  Good report‑writing and presentation skills;
  Sound problem‑solving, planning, organizing and administrative skills;
  Strong analytical skills, accuracy and attention to detail;
  Ability to manage competing priorities and meet deadlines; and Ability and willingness to work effectively under pressure.

• The successful candidate will be responsible for, amongst others, the following:
  Supervise, allocate and monitor the work of administrative personnel within the ward environment to ensure effective and efficient service delivery;
  Provide guidance, coaching and on‑the‑job training to administration clerks and monitor compliance with prescribed administrative procedures;
  Coordinate staff leave administration and provide administrative support in respect of PMDS processes and submissions;
  Coordinate and monitor the implementation of approved Quality Improvement Plans (QIPs) in the ward environment;
  Monitor compliance with applicable departmental policies, procedures, standards and administrative requirements;
  Monitor and ensure the accurate and timeous capturing of all Mental Health Care User (MHCU) admissions, discharges, transfers and other movements on the HIS/SAP system;
  Verify that the correct patient classification is applied during admission and other relevant patient administration processes;
  Verify patient documentation for completeness and compliance with the Mental Health Care Act, 17 of 2002, and applicable administrative requirements;
  Coordinate the receiving, recording, processing and safe handling of discharge files;
  Attend to medical report requests, maintain relevant registers and conduct follow‑ups on outstanding requests;
  Capture ICD‑10 codes from discharge documentation for audit and reporting purposes;
  Monitor the accuracy, completeness, confidentiality and safekeeping of patient administration records and documentation;
  Compile, capture, verify and maintain accurate unit statistics and ensure their submission to relevant stakeholders within prescribed time frames;
  Compile and submit prescribed daily, weekly, monthly and periodic administrative reports;
  Conduct routine quality assurance checks on patient administration data and identify discrepancies for correction or escalation;
  Monitor administrative processes and identify operational gaps requiring attention by the responsible manager;
  Monitor the availability and utilisation of…