Medical Facility Receptionist and Administrator

Introduction

Zwavel Stream Clinic is seeking a professional and highly motivated Medical Facility Receptionist and Administrator to coordinate andmanage admissions, manage the front desk, and ensure the smooth running of our healthcare environment. This role is crucial for delivering quality patient care through welcoming front-office operations, accurate scheduling, and the strict maintenance of patient records and privacy.

• Welcome patients and visitors by greeting them, answer phone calls, transfer messages, and handle emails and correspondence.

• Schedule patient admissions, obtain authorization numbers, and liaise directly with doctors and their receptionists.

• Register patients according to established protocols, assist them in completing necessary medical insurance forms, and inform them of Clinic procedures and policies.

• Collect co-pays and payments, and successfully manage petty cash.

• Follow Clinic discharge protocols, manage patient records, and safeguard patient privacy and confidentiality at all times.

• Perform secretarial duties, which include organizing meetings, producing agendas, taking minutes, and generating required statistical reports.

• Maintain office supply inventory, anticipate needed supplies, and ensure the reception area remains neat and clean.

• A relevant Administration experiencing / qualification and a valid driver’s license.

• Previous experience dealing with medical aids, medical facility reception operations, and patient admissions.

• Knowledge of Medical Schemes, ICD-10 codes, and prescribed minimum benefits (PMB).

• Fluent in spoken and written English, with a secondary or tertiary language considered advantageous.

• Proficiency in Microsoft Suite—specifically Excel and Outlook—as well as medical administration programs.

• Prior experience working within a mental health facility is highly advantageous.

• A friendly, professional attitude with strong patient service skills, high attention to detail, and the ability to work under pressure while remaining client-centric.

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