Short-Term and Health Administration Assistant

Pretoria, South Africa | Posted on 04/16/2026

We are looking for a detail-oriented and proactive Short-Term & Health Administration Assistant to support our advisers and ensure smooth day-to-day operations. The role focuses on new business processing, client servicing, claims support, and policy administration.

The ideal candidate is organised, client-focused, and able to work in a fast-paced environment while maintaining high levels of accuracy and professionalism. This position plays a key role in delivering excellent service to clients and maintaining strong relationships with insurers and service providers

Key Responsibilities

Short-Term & Health Administration Assistant

• Capture and submit new business for short-termand health insurance, ensuring all documentation is complete and compliant.
• Liaise with insurers to follow up on applications, policy changes, and outstanding requirements.
• Provide client support by handling queries, policy updates, and general servicing.
• Assist with claims submission and track progressuntil finalisation.
• Maintain accurate client records and ensure compliance with FAIS requirements.
• Prepare renewal documentation and assist with annual policy reviews.
• Provide general administrative and operational support to advisers.

• Matric (Grade 12).
• 1-3 years' experience in the financial services, short-term, or health insurance industry.
• Knowledge of FAIS and compliance processes.
• Strong administration, organisational, and communication skills.
• Experience working with CRM systems.
• Bilingual in English and Afrikaans (advantageous).
• Client-focused and professional
• Highly organised and detail-oriented
• Strong interpersonal and communication skills
• Ability to multitask and work under pressure