Receptionist, Administrative​/Clerical

An exciting career opportunity exists at Medipost Pharmacy for a Receptionist position. The successful individual will be based in Gezina, Pretoria. The Receptionist will be responsible for Attending to visitors and deal with inquiries on the phone and face to face and provide general administrative and clerical support.

• Answer telephone, screen and direct calls
• Operate telephone business systems equipment or switchboards to relay incoming, outgoing and interoffice calls
• Take and relay messages
• Provide information to callers
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Receive and sort mail and deliveries
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area
• Gift Register

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• To ensure 1st time query resolution within agreed timelines
• Lost call rate to be < 2.0% per month
• 85% Calls answered within 20seconds
• Customer Satisfaction Score: 98% or higher with zero complaints
• Adaptability and problem-solving capabilities
• Ability to identify and escalation problems through relevant channels
• Maintain good relationships with the Group at large
• Willingness to work overtime
• Accurately and timeously perform ad hoc requests from management
• Kowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology

• Good Time Management:
  Outcome driven and deadline orientated
• Answer calls received via the Switchboard timeously within 2 rings
• Accurately transfer calls and/ or take messages
• Accurately and timeously relay and route written and verbal messages
• Assist to take calls from Medipost Clients during overflow times
• Ensure that the switchboard is opened and active between 07:00 and 17:00 weekdays

• Take responsibility for all mailroom and switchboard related activities
• Always ensure compliance to company policies and procedures

• Matric

• National Certificate or Diploma in Administration or Office Management/Relevant Qualification

• 2
  -3 years
• Clerical – Knowledge of administrative and clerical procedures and systems

• Experience as a customer service consultant/Administrator/Receptionist/ Switchboard Operator

• Standard Operating Procedures Training on Company systems (e.g. Medipost App), MS office (intermediate to advanced)
  Company Policies

• Verbal and written communication skills
• Professional personal presentation
• Information management
• Initiative
• Reliability
• Stress Tolerance
• Highly Confidential

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

“We are committed to building a team that represents a variety of backgrounds, prospectiv es and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”

“Medi Post Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost”