Advisor Services Administrator

Provide administrative competence to ensure professional onboarding and exits of financial advisors and be responsible for a number of general office administration functions.

• 1) Onboarding process administration
• 2) Sub Code applications and closing process
• 3) Transfer and data reconciliation process
• 4) Resignations process
• 5) General office assistance/administration

• -Manage the Due Diligence process in line with the standard operating procedures
• -Manage the Pre-Take-on process in line with standard operating procedures
• -Manage the Post Take-on process in line with standard operating procedures
• -Manage the compliance requirements to compliance division
• -Obtain complete advisor client lists, ensure import process on Commsplit/Wealth Connect is done
• -Manage the client communication process to clients with the marketing division (content, deadline and feedback)
• -Provide weekly feedback to HOD

• -Manage the Sub Code application and closure process (new and existing representatives) in line with the standard operating procedures
• -Liaise with advisors and product providers on a constant basis regarding the applications and processes
• -Manage the Product Training process related to the code applications
• -Manage, update and implement changes to documents to ensure document integrity
• -Manage the Sub code register (to be updated and maintained on a regular basis)
• -Provide weekly feedback to HOD

• -Manage internal and external client and commission transfers in line with the standard operating procedures
• Provide administrative assistance with book acquisition requirements, eg, client lists.
• -Ensure completeness of transfer documents and follow-up to ensure transfers are executed correct and within the allotted timeline.
• -Provide detailed and regular feedback to all stakeholders.

• -Manage the Resignations process in line with the standard operating procedures
• -Liaise with all relevant departments regarding deadline dates, content, communication, closure of systems and delivery
• -Request client lists from MIS/Commissions for preparation of communication and transfer purposes
• -Manage, update and implement changes to documents to ensure document integrity
• -Manage advisor folders on Sharepoint/Commsplit
• -Manage the Resignations register (to be updated and maintained on a regular basis)
• -Provide weekly feedback to HOD

• -Attend to all advisor enquiries with correct, quick and efficient support, in line with the SLA deadlines
• -Manage the Tax directive process as per the standard operating process
• -Arrange/courier business cards and marketing material as needed and manage the Invoicing allocations process
• -Liaise with advisors and the advisor support managers on a regular basis related to sub code queries, BC updates and lists required
• -Assist with general and special projects as and when required
• -Attend to any divisional support activities as may be required and requested from the head of your division

Matric or Grade 12

This position requires at least 2 years working experience in an administrative support role in the financial services industry. The work includes process driven routine work with a lot of direct contact with financial advisors. The ability to communicate freely and fluently is essential.

• -Fluent in English and Afrikaans (speak, read & write).
• -Excellent knowledge of MSOffice (Word, Excel and Outlook).

• -Good communication skills (listen, analyse and convey information)
• -Organised and detail orientated
• -Professional telephone manner and client relationship skills
• -Ability to work in a fast-paced environment
• -Ability to work independently
• -Time-management skills
• -Ability to prioritise work and meet deadlines
• -Analytical/Problem solving skills – routine problems need to be addressed with urgencyAttributes
• -Fast learner
• -Adaptable
• -Detailed orientated
• -Organised and methodical
• -Reliable and accountable
• -Customer service orientated
• -Professional