Senior Specialist: Market Segment Research

Requisition
11823
-Posted
13/10/2026
- Region (1) - Location (1)

Position

Reports to:

Executive:
Operational Research

Division
:
Knowledge Management, Research, Taxpayer & Traveler Education

Location
:
Lehae La SARS, Brookly Bridge Pretoria

Advert Closing Date
: 23 October 2026

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.

Integrity is key to the organisation.

To provide in-depth market research and analysis of products as per legislative requirements.

• Honours Degree (NQF
  8) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 10 - 12 years' experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 - 4 years at a specialist level.

• Bachelor’s degree in (NQF
  7) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 12-15 years’ experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 - 4 years at a specialist level.

• SQL Query Basics and Fundamentals
• AI & Machine learning research
• Cognitive biases and heuristics
• Nudge theory
• Behavioural change frameworks (COM-B, EAST, MINDSPACE, BASIC, Behaviour change wheel)

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Ensure timeous communication on progress and challenges in achieving divisional and business unit goals to all relevant stakeholders.
• Implement research methodologies and techniques that enables monitoring and reporting of research and analytical activities.
• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure onboarding of new thinking.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy development and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation .

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide…