CRM Agent - Pre & Post Sales; Freshdesk

Job in Pretoria, 0002, South Africa

Listing for: Danté Personnel Recruitment

Full Time position
Listed on 2026-01-29

Job specializations:

Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, CRM System, HelpDesk/Support

Position: CRM Agent - Pre & Post Sales (Freshdesk)
SA - Gauteng, Pretoria North Our client in Bon Accord, North of Pretoria is looking for a CRM Agent both Pre-Sales and Post-Sales , using Freshdesk as the primary CRM / ticketing platform

Salary negotiable depending on experience and qualifications
Minimum requirements:

Minimum 3+ years' experience in a CRM / Customer Care / Client Administration role

Practical experience of Freshdesk or similar ticketing / CRM system - Essential

Experience in service-based or operational environment such as Logistics, Waste, Utilities - Advantageous

Sage / Pastel Evolution and strong MS Office experience

Managing customer enquiries and pre-sales administration, including quotation preparation and follow ups

Coordinating contract loading and updates across multiple systems (Sage Evolution, RMS, RPX, Contract Management)

Handling post-sales customer care, including queries, complaints and SLA-driven ticket resolution

Support internal departments with client related information and reporting

Ensure data accuracy, documentation standards and clean handovers to Operations and Billing

Consultant:
Edna Anderhold - Dante Personnel Pretoria Silver Lakes

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