Product Consultant Job Pretoria area,South Africa,Customer Service/HelpDesk

Position: PRODUCT CONSULTANT

Job Summary:

To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.

Key Responsibilities and Deliverables:

1. Customer Experience Management

+ Manage customer vetting and registration

+ Manage rental process

+ Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment

2. Inventory Management

+ Monitoring and managing inventory including the;

+ Storing

+ Tracking

+ Maintaining of equipment

+ Charging devices

3. Managing & Ensuring Compliance

+ Standards & Discipline Management

+ Brand Management & Compliance onsite

+ HSSE compliance

+ Non-Compliance Escalation

+ Reporting and KPI's

4. Delivery of Quality Reporting & Insights

+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actions

Customer Satisfaction and Service

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies

Organisational commitment

Teamwork and collaboration

Relationship building

Agility

Performance and results driven

Continuous growth & improvement

Resilience & stress management

Service Excellence

Analysis & problem solving

Sales orientation

Quality and detail excellence

Communication