Information Desk Officer - Menlyn Park Shopping Centre; FTC)

The successful candidate will attend to customer and tenant general queries and complaints and sell gift cards. The position is a Fixed Term Contract for 6 months.

• Deal effectively with customer queries and complaints
• Communicate personally and telephonically with a diverse group of shoppers and clients
• Provide feedback to Centre Management with regards to suggestions, complaints and compliments in order to provide a better shopping environment
• Control the sales of gift vouchers
• Assist with promotional activities such as competitions and shopper incentive programs
• Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.
• Ensure effective communication in a crisis situation
• Handle irate customers and tenants
• Provide relief for switchboard and reception
• Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons
• Attend to customer and tenant general queries and complaints effectively and in line with standards

• Matric
• 2 years general office experience

Kindly note the below:

• The Pareto Group is committed to Employment Equity and aims to attract and retain talented individuals to achieve its equity objectives. Therefore, preference may be given to affirmative action candidates or designated groups.
• The Pareto Group reserves the right not to fill an advertised position.