Customer Care Agent

About the Role

Our client is seeking a friendly and professional Customer Care Agent to join their busy support center in Pretoria . This role involves handling customer inquiries, resolving complaints, and providing information about our client's products and services. You will be instrumental in maintaining high levels of customer satisfaction and loyalty. This opportunity is ideal for individuals passionate about helping others and seeking to build a career in customer service within a reputable organization in the Gauteng province.

• Handle inbound customer calls, emails, and chat messages, providing accurate and efficient support.
• Resolve customer issues effectively, aiming for first-contact resolution whenever possible.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Identify and escape priority issues or recurring problems to management.
• Contribute to team efforts by accomplishing related results as needed.

• High school diploma or equivalent required; some college coursework is preferred.
• Demonstrable experience in a customer service or call center role.
• Excellent phone etiquette and active listening skills.
• Basic computer proficiency and familiarity with CRM systems.
• A positive attitude and the ability to adapt to changing customer needs.

• Attractive monthly remuneration and potential incentives.
• Hybrid work model offering flexibility between home and office.
• Standard employee benefits including medical coverage and pension fund.
• Opportunities for skill development and advancement within the customer service department.
• A team-oriented atmosphere with regular employee engagement activities.