Freight Customer Service Representative
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Location: 318 The Hillside Street, Lynnwood, Pretoria (Office-based)
Working Hours: Monday to Friday, 08:00–17:00 New York time (Eastern Time), equivalent to 14:00–23:00 or 15:00–00:00 South African time depending on US daylight saving time. Minor adjustments may be required to meet operational needs.
Compensation: Market-related salary (to be discussed in the interview)
About Magnum Opus Consultants (MOC)Magnum Opus Consultants (MOC) is a South African employer of record and global talent partner. We employ, train and support professionals who work with international businesses across logistics, finance, technology and other specialist services.
Job OverviewWe are looking for a detail-oriented Freight Customer Service Representative to support a US-based international freight forwarding business. This entry-level role involves customer communication, shipment data accuracy and booking administration. Previous freight experience is not required; training will be provided.
Key Responsibilities Shipment Administration- Capture and update shipment information across freight management systems and booking portals.
- Check records for missing or incorrect information and maintain accurate shipment details.
- Assist with quotations and converting approved quotations into bookings.
- Respond to customer enquiries and provide shipment or booking updates.
- Follow up on outstanding requests and refer operational decisions to shipment operators.
- Follow standard procedures, flag possible holds or storage disputes and communicate issues promptly.
- Good computer literacy, including Microsoft Outlook and online platforms.
- Strong written and verbal communication, accuracy and organisational skills.
- Ability to follow instructions, manage priorities and learn new systems.
- Availability for US Eastern Time working hours, with some flexibility.
- Customer service, administration or data-capturing experience.
- Exposure to logistics, shipment tracking or online customer portals.
Structured onboarding, practical systems training and support from experienced colleagues will be provided.
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