Student Success Manager

Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem‑solving, and collaboration with internal teams and learning facilitators.

• Act as the primary point of contact for learners from onboarding through course completion
• Conduct 1:1 and group learner support sessions across multiple time zones
• Guide learners in structuring study plans and managing progress toward completion
• Identify and address learning or engagement challenges early, offering practical solutions
• Maintain clear and responsive communication via email, chat, and video calls
• Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
• Monitor learner performance and engagement using tracking tools and reports
• Collect and analyse learner feedback to recommend process improvements
• Provide alumni support and foster a sense of community among past participants

• Relevant Bachelor's degree or equivalent experience
• Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups
• Strong organisational and administrative skills, with attention to detail
• Experience facilitating online sessions or coaching learners (preferred)
• Familiarity with digital education platforms and online learning environments
• Empathetic, proactive, and able to handle sensitive information with professionalism
• A strong sense of accountability and ownership of learner outcomes

• Fully remote role with flexible working environment
• Collaborative, people‑centred performance culture
• Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
• Professional growth within a purpose‑driven Employer Group

The peopleworth Employer Group follows a fair, transparent, and multi‑stage recruitment process designed to ensure mutual fit.

• Application Submission:
  Complete the online form and answer brief application questions.
• Initial Screening:
  Applications are reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage:
  You'll record short responses to 3-4 role‑specific questions.
• Live Interviews:
  Shortlisted candidates attend first‑round interviews (and, if applicable, further rounds).
• Final Shortlist & Verification:
  Reference and background checks are completed.
• Offer & Contracting:
  Successful candidates receive formal offers and contract documents.
• Pre‑boarding & Onboarding:
  Once accepted, you'll complete a pre‑boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.