Field Service and Technical Advising Specialist

Field Service and Technical Advising Specialist

Industry Focus Group
:
Freight Service Operations

Business Segment
:
Wabtec South Africa Technologies

Job Function
:
Service

Job Family
:
Field Services and Maintenance

Band
:
Grade

• Provide guidance with customers to ensure all the required tools are available.
• Provide recommendations on the maintenance material requirements.
• Provide job training on locomotive systems and product safety.
• Provide guidance on how to use Wabtec digital & mechanical tools.
• Advice & coaching during troubleshooting of faults and diagnosis.
• Advice & coaching during scheduled maintenance.
• Perform failure root cause analysis.
• Analyze failure trends using collected locomotive data.
• Ensure environmental health and safety awareness during repairs and maintenance.
• Manage locomotive data collection and shop advisor responsibilities.

• Willingness to work various shifts & days.
• Experience and proficiency with a PC, email and Microsoft Office applications.
• Ability to work in a railroad locomotive shop environment.
• Professional demeanor and appearance representing Wabtec to multiple customers.
• Strong oral and written communication skills.
• Ability to speak, read and write English fluently.
• Technical experience in a locomotive’s maintenance or production environment.
• Rail industry knowledge and work experience.
• Experience in a customer technical services role.
• Strong interpersonal and leadership skills.
• Effective team member and contributor.
• Ability to travel 80% of the time locally and regionally.
• Ability to relocate.

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry.

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