GEMS D03 Mailbox Manager

In the fast-paced world of pharmacy, efficient communication is key to providing exceptional patient care. Medipost Pharmacy is seeking to recruit a GEMS D03 Mailbox Manager in Order Processing Department . A tool designed specifically for pharmacists like you!. Join us in transforming the way you manage your pharmacy communications

• Ensure that all employees understand and apply proper patient care as per GPP (Good Pharmacy practice) regulation
• Ongoing training of employees on pharmacy acts, pharmacist code of conduct and GPP
• Engagement with pharmacist assistants (Clinical enquiries, training, coaching)
• Ensure compliance with the POPIA (Protection of Personal Information Act) regulations
• Allocation of mailbox work and Action Diaries
• Analysing of daily BIS reporting
• Managing daily output
• Managing individual output as per expected levels
• Out of Stock engagement with Fund Manager
• Horizontal report-weekly and monthly monitoring
• ESS-managing of leave together with output compliance
• Planning and capturing of daily estimated overtime and reporting on overtime budget
• Reporting of system issues to correct liaison (IT, HR, finances.)
• Recruitment – follow up on vacancies with Fund Manager
• High Potential Staff coaching
• KPA ratings and discussions
• Prioritising of urgent parcels
• St 71/72, OUT of WIP reports
• Monitoring of staff’s monthly telephone accounts
• SOP reviews and Training
• Stock management- assist with efficient management of short dated stock, out of stocks and stock returns

• Education:
  
  Matric
• B. Pharm
• Experience:
  
  2-5 years management experience
• SAPC
• Training required:
  Training on company system (e.g Medipost App, on-line authorisation system and procedure, ESS, ect)

• Verbal and written communication skills
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Analytical
• Numeracy
• Problem solving
• Deadline oriented
• Confidentiality
• 2 year Responsible Parmacist experience

• Willingness to work overtime when required by management
• Continuous professional development – attending training or forums.
• Initiate the group pharmacist-initiated activities.
• Willingness to assist with stock take if required at least once per year.
• Willingness to assist or attend training in other departments such as the Walk in Pharmacy and Production.
• Inter-departmental training and assistance as needed.
• Initiation of team building activities.
• Drive KPAs as per KPA scorecard.
• Reduction in error logs.

Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.

We are committed to building a team that represents a variety of backgrounds, prospectiv es and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful.

Medi Post Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost.