Senior VOIP Technician

Senior VoIP Technician (Field Technician)
Location: Centurion
A well-established network solutions company specialising in Epson printer environments is seeking an experienced Senior VoIP Technician to join their technical field team. The role is suited to a hands-on specialist with strong VoIP, networking, and on-site troubleshooting experience.

Key Responsibilities:

• Install, configure, maintain, and support VoIP systems at client sites
• Troubleshoot VoIP, network, and connectivity issues (LAN/WAN)
• Configure IP phones, PBX systems, routers, and switches
• Perform on-site fault finding, diagnostics, and system upgrades
• Provide technical support and guidance to clients and junior technicians
• Ensure network stability, performance, and security
• Liaise with internal teams and vendors to resolve complex issues
• Maintain accurate service reports and documentation

Minimum Requirements:

• Proven experience as a Senior VoIP or Network Field Technician
• Strong knowledge of VoIP protocols (SIP, RTP) and PBX systems
• Solid understanding of networking (TCP/IP, VLANs, QoS, routing)
• Experience with IP phones, routers, switches, and firewalls
• Valid driver’s licence and willingness to travel to client sites
• Strong problem-solving and customer service skills