UX Researcher

We are X, bigly labs, Dis‑Chem’s high‑performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting‑edge digital solutions that deliver smarter, more human, and truly patient‑focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward.

We are driven by one big question:
How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

We’re looking for UX Researchers to lead complex, multi‑method research that shapes direction, uncovers opportunities, and informs strategic product decisions across squads. You’ll operate autonomously within a tribe or domain, plan and run continuous discovery cycles, integrate multiple evidence sources, and may mentor junior researchers.

This role ensures research quality, clarity, rigour, and ethical integrity, while driving an evidence‑led approach to product development.

You bring strong qualitative craft, confidence in usability evaluation, comfort with survey tools and analytics dashboards, and the judgement to choose methods appropriate to the question.

• Plan and run discovery and evaluative studies across interviews, usability testing, observation, surveys, and light analytics
• Synthesise data into clear, actionable insights that guide product decisions
• Contribute to ongoing continuous discovery cycles with squads
• Produce research artefacts — insights, frameworks, journeys, and patterns — that deepen understanding and reduce strategic risk
• Support designers and product managers in framing hypotheses and defining evidence needs
• Help uplift research quality across the Design & Insights Chapter
• Participate in repository upkeep and cumulative learning practices

Preferred qualification:
Bachelor’s or Honours degree in Psychology, Sociology, Anthropology, Cognitive Science, Human Factors, HCI/UX, Journalism, Philosophy, Information Systems, Multimedia, Design Research, or another behavioural or human‑centred discipline. Postgraduate studies are advantageous but not required.

Indicative experience:
Typically 3–5+ years of applied UX Research experience, with a demonstrated ability to independently scope, run, analyse, and communicate multi‑method studies within cross‑functional product teams, or equivalent capability.

Portfolio requirement:
Your portfolio should demonstrate end‑to‑end research practice and include research plans, study artefacts, synthesis outputs, and insight communication. Examples of continuous discovery are highly valued, and links to recorded research sessions are a plus.

Systems and tools:
Miro, Dovetail or Condens, Lookback or User Testing, scheduling tools, research repositories, Google Workspace, Teams or Zoom, Figma (inspection), and basic analytics dashboards.

If you’re earlier or later in your career, we’d still love to hear from you, we’re growing the chapter and welcome strong craft talent across levels.

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.