Specialist CX and UX Designer

Key Responsibilities:

? Shape, design, and guide customer and user experience strategies to solve complex problems, by creating a seamless user experience.

? Combine design thinking with technical skills to build intuitive user centered products.

? Create impactful user experiences.

? Drive user satisfaction and engagement.

? Collaborate on design with the engineering teams. And all relevant stakeholders.

? Ensure that SARS? services are structured according to the needs, expectations, and behaviours of both customers and employees.

? Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.

? Translate consolidated feedback and insights into design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.

? Influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions

? Lead design and engineering teams.

Process

? Research and understand the user and gather insights.

? Define the problem statement and goals.

? Design using wireframes and protypes.

? Ensure customer and user input is integrated across all business design domains.

? Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.

? Establish effective connections between customer experience research and functional design implementation.

? Provide for digital and process-driven service initiatives with a focus on the customer perspective

? Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.

? Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.

Governance

? Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

? Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

? Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

? Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

? Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.

? Participate in the specialist practice community and contribute positively to organisation knowledge

? management.

? Provide authoritative, specialist expertise and advice to internal and external stakeholders.

? Behavioural competencies