Customer Service Engineer ; Audio Visual

POSITION INFO

We are seeking an experienced Customer Service Engineer I (Audio Visual) with 3–5 years of hands‑on experience in AV support and service delivery. The successful candidate will provide onsite support for meeting rooms, boardrooms, and conference facilities, including setup, configuration, testing, and troubleshooting of AV equipment and video conferencing systems.

• Provide onsite Audio Visual support for meeting rooms, boardrooms, and conference facilities.
• Setup, configure, test, and troubleshoot AV equipment (projectors, displays, microphones, speakers, video conferencing systems).
• Support video conferencing platforms (MS Teams, Zoom, Webex, etc.).
• Perform preventative maintenance and routine checks on AV equipment.
• Assist with live events, presentations, and executive meetings.
• Diagnose and resolve hardware and connectivity issues.
• Maintain asset register and documentation for AV equipment.

• 3 – 5 years practical experience in Audio Visual support and service delivery.
• Hands‑on experience with AV systems, conferencing solutions, and display technologies.
• Basic networking and cabling knowledge.

• Grade 12
• A+
• N+
• Relevant Audio Visual / IT Technical Certification
• AVIXA CTS (Certified Technology Specialist) advantageous
• ITIL Foundation advantageous