IT Operations Specialist: SLS SC SFP; Lynnwood; JG

IT Operations Specialist: SLS SC SFP (Lynnwood) (JG 09)

Date: 13 Feb 2026

Location:

Pretoria, Gauteng, ZA

Sanlam, is dedicated to support, grow and empower clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,400 tied advisors and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision:
We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS

As part of Sanlam Connect, Succession Financial Planning (SFP) is a financial services provider with a focus on the Registered Financial Advisor (RFA), looking to grow a professional practice while offering holistic financial planning to their clients. SFP is a wholly owned subsidiary of the Sanlam Group.

The IT Operations Specialist ensures the smooth, secure, and efficient operation of all technology systems, platforms, and integrations that support SFP’s adviser ecosystem and internal teams. The role serves as the key link between Business Analysts, Technology Consultants, Admin Teams, and Group IT — ensuring system uptime, data integrity, and optimal performance across the SFP technology stack.

• Systems Operations & Maintenance
• Monitor, maintain, and optimize SFP systems (e.g. SFP Online, Advisor Onboarding, Workflow Platforms, CRM integrations).
• Manage incidents, escalations, and service requests within agreed SLAs.
• Oversee scheduled maintenance, updates, and patch management in collaboration with Sanlam Group IT.
• Infrastructure & Platform Support
• Ensure uptime and reliability of infrastructure supporting advisor and admin systems.
• Support deployment of test and production environments, including system integrations.
• Work closely with infrastructure and cloud teams to optimize server usage, storage, and backups.
• User & Access Management
• Manage system access, user roles, and permissions across platforms.
• Ensure compliance with Information Security, Sanlam Governance, and POPIA requirements.
• Incident & Change Management
• Log, track, and resolve incidents via Service Now (or equivalent ITSM tool).
• Facilitate and implement system changes following Change Management processes.
• Document root causes, implement preventive measures, and maintain configuration documentation.
• Collaboration & Coordination
• Partner with Business Analysts to translate incidents and enhancements into actionable technical tasks.
• Work with Technology Consultants to support advisor tools and integrations.
• Collaborate with Digital Admin and Group IT on system onboarding, escalations, and vendor management.
• Monitoring & Reporting
• Maintain dashboards for system uptime, response times, and incident resolution.
• Produce operational performance reports (weekly/monthly) for SFP leadership.
• Recommend and track operational and technical improvements.
• Automation & Process Efficiency
• Identify and automate repetitive support or administrative tasks.
• Develop scripts, alerts, or dashboards to reduce manual interventions.
• Collaborate with the Business Analyst to recommend automation initiatives.
• Budgeting
• AWS Budgeting and cost estimation, Fin Ops

• Cultivates Innovation
• Client Focus
• Drives Results
• Collaborates
• Flexibility and Adaptability
• Optimises work processes
• Action orientated
• Plans and aligns
• Financial Acumen
• Communicate effectively

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
  
  Optimises work processes - Contributing independently

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Through…