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IT Support Systems Administrator IT Project Manager

Service Desk Manager: ITIL‑Driven Support & Improvements

Job in Pretoria, 0002, South Africa
Listing for: Financial Intelligence Centre (FIC)
Full Time position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
A government financial agency in Pretoria is looking for a Service Desk Manager to oversee daily operations and ensure effective technical support. The successful candidate will lead a team, manage incident resolution, and ensure alignment with ITIL practices. A bachelor's degree in IT, along with ITIL certification and 5+ years of relevant experience, are essential. This role involves stakeholder management and continuous improvement of service delivery, ensuring compliance with standards and policies.
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