Toll and Helpdesk Technician
Job in
Pretoria, 0002, South Africa
Listed on 2026-02-21
Listing for:
Empowered People Solutions (Pty) Ltd
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are hiring a Toll and Helpdesk Technician to join our team in Tshwane (Pretoria). This is a mid-career position in the Services sector.
Job Title:Toll and Helpdesk Technician
Report to: Senior TCS Coordinator
Seniority Level: Mid Career (2 - 4 yrs exp)
Region: Gauteng
Location: Tshwane (Pretoria)
Type: Permanent
Duties and Responsibilities:- Maintain PCI compliancy
- Linux System with Oracle support, maintenance and monitoring
- Working closely with the TCH Technicians to resolve issues at plazas and lanes
- Fault finding, trouble shooting and recovery of Linux based systems
- Fault finding, trouble shooting and replacing faulty network equipment
- Collection and loading of raw data from remote sites when required
- Adherence to service levels and turnaround time
- Investigate user or toll system problems, reporting needs, system problems, and other user or company needs
- Logging, monitoring, solutions and closing of reported system problems
- Liaison and resolving of system problems with overseas supplier
- Liaison and resolving of network problems with the network support contractor
- Database and system consistency and performance monitoring
- Document problems and solutions for future reference
- Maintain communication infrastructure to remote sites
- Maintain confidentiality with regard to information being stored, processed, or accessed
- System support for remote locations
- Perform daily, weekly and monthly checks on system performance
- Perform preventative maintenance
- Maintain and control data centre
- Submission of Monthly reports
- Maintain neat and tidy workspace, and storeroom
- Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists
- Ensure compliance with Bakwena rollup schedules and requirements
- Ensure uptime for all related servers and workstations
- Work shifts, including weekends and public holidays
- Be the main point of contact of the IT Helpdesk and log calls
- Provide support for end users.
Competencies:
- Qualification Types:
Diplomas, Technical Qualification
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