Junior Desktop Support Engineer

Position Overview

We are seeking a highly motivated and skilled Junior Desktop Support Technician to join our team. The successful candidate will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and resolving technical problems in a timely and efficient manner.

• Attend to all IT related calls logged (Desktops, laptops, printers, network) within prescribed TFMC SLS
• Support to all TFMC remote/satellite sites, including travelling and sleeping out
• User administration on Siemens Hi-Path System
• User administration on Equitrac Printing Accounting System
• Pro‑active support of all assets (printers, desktops, notebooks and telephones) to ensure optimal availability
• Asset management; keeping IT Asset List up to date (printers; desktops; notebooks and telephones)
• General housekeeping of regional IT Stores and server rooms
• Monthly and ad‑hoc reports from PABX and printings systems
• Ad‑hoc support for SAP Mobility devices
• Assistance to IT Operations Manager, Mail Administrator, Network Engineer and Back‑up Administrator when required

• High school diploma or equivalent. MCITP (Microsoft Certified IT Professional) –or studying towards, with completion of Exam 70‑687 (configuring Windows 8.1) or Exam 70‑688 (Supporting Windows 8.1) a pre‑requisite.
• 3–5 years of experience in desktop support or a related field
• Strong communication and customer service skills
• Proficient in Windows and Mac operating systems
• Knowledge of computer hardware and software troubleshooting
• Ability to work independently and as part of a team
• A+ certification or relevant technical certifications preferred

To apply for this position, please submit your resume and cover letter to [Company Email]. We look forward to reviewing your application and considering you for this exciting opportunity.