Applications Technical Support Specialist x2 - BSTD

Brief description

The main purpose of this position is to provide technical support for currency management and corporate services systems and applications, ensuring systems availability and offering second-line support.

The successful candidate will be responsible for the following key performance areas:

• Perform regular system maintenance according to established procedures to ensure systems reliability and availability.
• Provide second-line support by troubleshooting and investigating user-reported incidents to maintain business continuity.
• Review application code from the supplier to ensure control and quality.
• Conduct unit testing for vendor or development teams to verify quality.
• Deploy application solutions provided by vendors or development teams, following set deployment procedures.
• Monitor system and integration components to ensure the continuous flow of transactions.
• Apply security patches to applications and systems to prevent and resolve vulnerabilities.
• Participate in business continuity planning and information technology service continuity management exercises.
• Adhere to change control processes in the implementation of system changes.