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1st-Line IT Helpdesk Agent | Ticketing & Diagnosis
Job in
Pretoria, 0002, South Africa
Listed on 2026-07-13
Listing for:
Postbank (SOC) Ltd
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Postbank (SOC) Ltd is seeking a Service Desk Agent to handle inbound 1st tier support, log and update tickets, and perform initial troubleshooting. The role involves answering calls and creating tickets as per client requests, with emphasis on accurate case management and customer service.
The position requires 12 months of helpdesk experience, basic desktop support as an advantage, and strong knowledge of incident, problem, and change management.
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