Junior AI Enablement & Automation Assistant

The Junior AI Trainer / AI Productivity Assistant is an entry-level, business-facing technology role within the IT / Integrations & Automation department. The role is responsible for supporting internal users in the practical, safe, and effective use of approved AI tools to improve productivity, reduce repetitive work, and enhance day‑to‑day business outcomes.

The position is suited to a curious, helpful, and technology-minded individual who enjoys working with people, explaining concepts clearly, and identifying opportunities to use AI, automation and digital tools to improve how work gets done. Over time, the role is intended to develop into a more technical position within integrations, automation, workflow support, reporting and AI-assisted business process improvement.

• Matric / Grade 12.
• A relevant certificate, diploma, or degree in IT, Business Systems, Data, Business Analysis, or a related field would be advantageous.

• Entry-level candidates will be considered.

Exposure to one or more of the following would be advantageous:

• AI tools such as ChatGPT, Claude, Microsoft Copilot or similar platforms.
• Microsoft Office / Microsoft 365 tools.
• Excel, Power BI, Power Automate, APIs, scripting, databases or low-code/no-code platforms.
• Business process improvement, workflow documentation or automation support.
• Creating training material, user guides, templates or internal knowledge articles.
• Supporting users in a helpdesk, training, systems or business support environment.

The ideal candidate should have a strong interest in AI, automation, technology, productivity improvement and learning how business systems connect.

• Assist internal users with the practical use of approved AI tools for productivity, research, summarisation, drafting, analysis and workflow support.
• Provide basic training, guidance and hands‑on support to help users write better prompts and apply AI tools more effectively in their daily work.
• Help users identify appropriate AI use cases while ensuring that AI is used safely, responsibly and in line with company requirements.
• Create simple guides, prompt examples, templates, FAQs and internal knowledge articles for common AI-related tasks.
• Support the rollout of AI tools, features, training sessions and productivity initiatives across the business.

• Work with business users to understand repetitive, manual or inefficient tasks that may benefit from AI, automation or improved tooling.
• Document user requirements, current processes, pain points and improvement opportunities in a clear and structured manner.
• Assist in testing and validating AI-assisted workflows before they are introduced to users.
• Help measure the impact of AI adoption, including time saved, improved work quality, reduced manual effort and improved user confidence.
• Support practical productivity improvements by helping teams apply AI tools in realistic, business-relevant ways.

• Promote the responsible, secure and appropriate use of AI tools in line with internal policies and best‑practice guidelines.
• Help users understand what information should and should not be entered into AI tools, particularly in relation to confidentiality, data privacy, security and sensitive business information.
• Escalate concerns relating to data privacy, security, accuracy, misuse or inappropriate AI use to the relevant internal stakeholders.
• Support the maintenance of internal AI usage guidelines, user documentation and responsible AI guidance material.
• Encourage users to check AI outputs carefully and avoid relying on AI-generated content without appropriate review.

• Assist the Integrations and Automation team with basic workflow documentation, process mapping, testing and user support.
• Learn how business systems connect and how automation tools are used to improve operational efficiency.
• Support simple automation-related tasks under supervision.
• Assist with data mapping, user acceptance testing, process notes and documentation for automation or integration projects.
• Develop technical skills over time in…