IT Manager

The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company’s corporate, commercial, and operational functions. This role has full accountability for:
Enterprise applications, IT infrastructure and cloud platforms, Data governance, Cybersecurity and IT service delivery. The role is strictly focused on corporate and enterprise systems, operating independently from network and core Telco infrastructure domains.

The role will have direct ownership of the following platforms:

• Service Now (ITSM, workflow automation, service management)
• Google Workspace (collaboration, email, identity)
• Sage 300 (finance, procurement, reporting)

• Define and execute a 3–5 year enterprise IT strategy
• Align IT roadmap with corporate and commercial objectives
• Establish governance frameworks aligned to ISO, ITIL, and best practice standards
• Act as the custodian of enterprise architecture and standard

• Own the end-to-end lifecycle of all enterprise applications
• Ensure tight integration between:
• ITSM / workflow platforms (Service Now)
• ERP systems (Sage 300)
• Collaboration and identity platforms (Google Workspace)
• Cloud data and application platforms (Azure)
• Drive automation and digitisation of business processes
• Ensure data consistency and integrity across systems
• Architect and manage enterprise workloads on Azure:
• Virtual machines and application hosting
• Identity and access (Entra )
• Secure connectivity and services
• Ensure high availability, resilience, and disaster recovery capability
• Optimise cloud cost, performance, and scalability

• Own enterprise IT service delivery across all business units
• Establish and maintain:
• SLAs / OLAs
• Incident, problem, and change management processes (via Service Now)
• Oversee collaboration tools, endpoints, and user support services

• Define and enforce enterprise cybersecurity strategy:
• Identity and access management
• Endpoint and cloud security
• Data protection and governance
• Ensure compliance with:
• POPIA
• Internal security policies
• Industry best practices (ISO 27001 aligned)

Bachelors degree in computer sciences or related field