Applications Technical Support Specialist x2 - BSTD

Job Description

The main purpose of this position is to provide technical support for currency management and corporate services systems and applications, ensuring systems availability and offering second-line support.

The successful candidate will be responsible for the following key performance areas:

• Perform regular system maintenance according to established procedures to ensure systems reliability and availability.
• Provide second-line support by troubleshooting and investigating user-reported incidents to maintain business continuity.
• Review application code from the supplier to ensure control and quality.
• Conduct unit testing for vendor or development teams to verify quality.
• Deploy application solutions provided by vendors or development teams, following set deployment procedures.
• Monitor system and integration components to ensure the continuous flow of transactions.
• Apply security patches to applications and systems to prevent and resolve vulnerabilities.
• Participate in business continuity planning and information technology service continuity management exercises.
• Adhere to change control processes in the implementation of system changes.

To be considered for this position, candidates must be in possession of:

• National Diploma (NQF
  6) in Information and Communications Technology (ICT) or an equivalent qualification.
• Two to five years' experience in an ICT applications support environment.

• Knowledge and skill in: industry, organisational and business awareness; quality assurance; continuous improvement; continual learning and professional development; applications support and maintenance; systems specialisation; IT governance, risk and compliance; and Linux/Unix.
• Working knowledge of JBoss application server, Java development and JavaScript.
• Knowledge of C# development.
• Working knowledge of Apache, F5 load balancer and XML.

In line with the SARB's commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.