IT Manager

IT Manager

Location:

Pretoria

We are seeking an experienced and hands‑on IT Manager to take responsibility for the Group's internal information technology environment and manage the internal IT team.

The successful candidate will be responsible for ensuring that all IT infrastructure, systems and devices across the Group are secure, reliable, properly maintained, adequately supported and aligned with the operational requirements of the business.

This role requires a technically capable manager who can lead an IT team while remaining actively involved in infrastructure management, cybersecurity, IT support, asset management, capacity planning and problem resolution.

The IT Manager will be expected to take full ownership of the Group's internal IT environment and proactively identify risks, prevent failures and plan for future requirements.

• Lead, supervise and manage the internal IT team.
• Allocate tasks, support requests and projects to IT team members.
• Monitor support quality, response times and resolution times.
• Set priorities, service standards and performance expectations.
• Provide technical guidance, training and support to the IT team.
• Manage escalations and critical IT incidents.
• Ensure that user support requests are properly logged, prioritised and resolved.
• Manage third‑party IT service providers and suppliers.
• Ensure that IT services are delivered within agreed costs and service levels.

• Manage all physical, virtual and cloud‑hosted servers.
• Monitor server availability, performance, storage, memory and processing capacity.
• Ensure operating systems, applications and firmware are updated and supported.
• Manage Active Directory, administrator access and system permissions.
• Maintain accurate server registers and configuration documentation.
• Plan and manage server upgrades, replacements and migrations.
• Investigate and resolve server failures and performance issues.
• Ensure that critical infrastructure is properly protected and monitored.

• Manage the Group's local, wide‑area, wireless and internet networks.
• Manage routers, switches, wireless access points and related equipment.
• Monitor network performance, security, capacity and availability.
• Maintain current network diagrams and configuration records.
• Manage IP addressing, VLANs, routing and network segmentation.
• Investigate connectivity failures, outages and performance problems.
• Manage internet and telecommunications service providers.
• Plan network expansion for new users, offices and business requirements.
• Ensure appropriate connectivity redundancy where operationally required.

• Ensure that all firewalls are correctly configured, updated, licensed and supported.
• Regularly review firewall rules, remote‑access permissions and security policies.
• Monitor security alerts, logs and suspicious activity.
• Manage antivirus, endpoint protection and threat‑detection platforms.
• Ensure that all servers and end‑user devices are protected and compliant.
• Implement and manage multi‑factor authentication where required.
• Manage email security, spam filtering and phishing protection.
• Investigate malware, ransomware, unauthorised access and other security incidents.
• Coordinate cybersecurity incident response and corrective action.
• Ensure security risks and incidents are promptly reported to management.
• Conduct or arrange cybersecurity awareness training for employees.

• Manage VPN services, remote‑access systems and user permissions.
• Ensure that remote access is secure and limited according to business need.
• Regularly review active, inactive and external‑support accounts.
• Remove access promptly when employees leave or change roles.
• Monitor VPN availability, performance and security.
• Ensure external service‑provider access is controlled and time limited.

• Manage approved cloud‑storage, collaboration and cloud application platforms.
• Manage user accounts, access permissions, licences and storage capacity.
• Control internal and external file‑sharing permissions.
• Ensure confidential…