Information Technology Technician No

DEPARTMENT OF WOMEN, YOUTH AND PERSONS WITH DISABILITIES

The mandate of the Department is to lead on socio-economic transformation and implementation of the empowerment and participation of women, youth and persons with disabilities through mainstreaming, advocacy, monitoring and evaluation.

Matric Certificate and National Diploma/Diploma (NQF6) in Information Technology or a relevant NQF 6 qualification. ITIL Foundations Certificate, certified ITIL, MCSE, A+, N+ will be an added advantage. A valid driver’s licence is required; however, this requirement is not applicable to persons with disabilities. A minimum of 2 years’ experience in an information technology environment.
Knowledge: Working knowledge of the policy and regulatory environment of information technology and security;
Android and iPads mobile devices; LAN/WAN support;
In-depth knowledge of performing hardware and software support for Windows.
Skills: Interpersonal relations skills;
Good communication Skills;
Problem solving and analytical Skills;
Advanced Computer Literacy; IT Technical support skills.
Personal Attributes: Ethical behaviour;
Honestly and Integrity;
Conscientious and proactiveness;
Ability to work under pressure;
Ability to work independently;
Ability to maintain confidentiality of information.

Provide network connectivity to all computer users: Ensure accessible of WAN dependent functions;
Ensure accessible of LAN dependent functions;
Report on WAN functionality and connectivity changes and performance status;
Report on LAN functionality and connectivity changes and performance status.
Maintain Server Room Infrastructure: Report faults of the server room within an hour to the supervisor;
Ensure cleanness of the server room;
Manage access to the server rooms;
Update and Maintain server room access register.
Maintain security and privacy of networks and computer systems: Install and upgrade anti-virus software to ensure security at the user level;
Ensure the installation of the correct Operating Systems Version and Patches;
Monitor Anti-Virus & Patches updates and elevate where updates are not received;
Monitor & ensure connectivity of the GUP Server and elevate where it is not online.
Install, configure and troubleshoot computer systems: Perform troubleshooting to diagnose and resolve computer problems;
Repair or replace damaged hardware;
Install and configure hardware and software components to ensure usability;
Upgrade the entire system to enable compatible software on all computers;
Performing tests and evaluations on new software and hardware.
Provide IT service desk support services: Respond incoming calls, emails and walk in;
Log calls for the queries/incidents received;
Provide the client with the IT Reference number for tracking issues;
Provide support to users and be the first point of contact for error reporting;
Transfer or elevate unresolved incidents to the relevant units/service provider;
Make certain that all queries are attended to timeously in alignment with a faster turnaround time for service delivery;
Monitor the progress of the record life cycle; keep users informed of the progress of their queries.
Manage, implement and maintain IT security controls to protect the department’s data integrity and ensure continuity of service: Perform and monitor daily, weekly, and monthly backups of departmental systems, servers, databases, and Microsoft 365 services;
Verify backup completion reports and promptly resolve backup failures;
Conduct quarterly backup restore tests to validate data recoverability and integrity;
Perform quarterly Disaster…