Service Delivery Manager
Job in
Pretoria, 0002, South Africa
Listed on 2026-09-22
Listing for:
Baraka It Solutions (Pty) Ltd
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
- A Bachelors degree or National Diploma or equivalent qualification in ICT.
- ITIL certificate
- Provide advice and guidance on service delivery matters and improvements
- Ensure the alignment of service delivery strategy with the overall City ICT strategy
- Manage the implementation of ITIL processes to focus on service delivery improvements
- Manage the multi-level administration of all users and groups 5 years minimum experience in IT Service Delivery Management.
- Ensure compliance of ICT assets management, Contracts and SLA
- Daily and monthly reporting of all incidents across the City
- Report on the overall performance of the ICT End Support contract
- Provide advice and guidance on service delivery matters
- Ensure all Contracts, SLA and Configuration management is managed appropriately
- Manage and ensure employees are equipped with the required skills and resources to perform optimally
- Ensure compliance with all audit requirements within the unit
- Monitor quality, risk, standards and practices against prescribed frameworks
- Mange the training and development of Technicians to ensure that they keep abreast with the latest trends in technology
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