Snr EUC Tier 3 Engineer - ManageEngine Endpoint

22 Sep 2026 - 21 Oct 2026

Contractor

JHB
007338

Information Technology

We are looking for a highly skilled Senior Tier 3 EUC Engineer with advanced hands‑on expertise in Manage Engine Endpoint Central for a long‑term contract role.
The role will focus on advanced endpoint management, including patch management, software deployment, OS imaging, application distribution, device configuration and endpoint compliance, while acting as a senior escalation point for complex EUC incidents.
If you have strong Manage Engine Endpoint Central expertise and enjoy solving complex endpoint challenges in a large enterprise environment, we would like to hear from you.

• NQF Level 5 or IT Diploma
• Apple Certified Support Professional
• ITIL 4/5 Foundation
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate/Architect
• Manage Engine Endpoint Central Device Management Certification

• Minimum of six years’ relevant End User Computing, desktop engineering, endpoint support or technical support experience.
• At least three years’ experience in a Tier III or senior EUC support role within a structured enterprise IT or IT Service Management environment.
• Experience administering endpoint management and Mobile Device Management technologies - advanced hands‑on expertise in Manage Engine Endpoint Central is critical.
• Experience supporting enterprise device deployments, operating system upgrades, service transitions and major End User Computing projects.

• Experience with operating system imaging, standard device builds, patch management, software packaging and application deployment.
• Working knowledge of Windows, Microsoft 365 and enterprise endpoint environments; macOS, Linux, iOS and Android experience will be advantageous.
• Knowledge of Incident, Problem, Change, Release, Knowledge, Configuration and IT Asset Management processes.
• Experience conducting technical investigations, Root Cause Analysis and implementing corrective and preventative actions.
• Strong analytical, problem-solving, documentation, communication, mentoring and stakeholder‑management skills.

• Provide Tier III remote and onsite support, ticket triage, advanced troubleshooting and resolution of complex End User Computing incidents and service requests.
• Act as the senior escalation point for Tier I and Tier II teams, ensuring escalations contain sufficient diagnostic, impact and troubleshooting information.
• Troubleshoot hardware, operating systems, software, user profiles, access, connectivity, device configuration and other end‑user technology issues, collaborating with relevant technical teams and service providers.
• Deploy, configure, administer and support desktops, laptops, tablets, mobile devices and related end‑user technologies throughout the device lifecycle.
• Develop, test, maintain and deploy approved operating system images, standard device builds, software packages, patches and upgrades.
• Administer Manage Engine and other approved endpoint management technologies across Windows, macOS, Linux, iOS and Android devices.
• Manage device enrolment, provisioning, software distribution, patching, remote administration, endpoint health, security and compliance policies, inventory, licensing and lifecycle processes.
• Administer Mobile Device Management services, including secure corporate access, application control, configuration profiles, remote lock and remote wipe.
• Maintain standardised operating system configurations, desktop software and device builds across the supported environment.
• Support bulk deployments, technology refreshes, new joiners, employee movements, leavers, device moves, additions, changes and upgrades.
• Participate in the planning, readiness assessment, testing,…