Support Consultant
Job in
Pretoria, 0002, South Africa
Listed on 2026-09-28
Listing for:
Wild Dreams Hospitality
Full Time
position Listed on 2026-09-28
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
This role suits someone who understands hospitality systems from the inside and can translate that knowledge into practical training and support for lodge staff. You'll split your time between office-based support work and on-site visits, so a mix of technical understanding and people skills is essential.
Core Criteria:- Previous experience with Panstrat, Res Request, or a similar hospitality property management system, with a solid understanding of how these systems work
- PHP development training would be highly beneficial
- Lodge or hospitality industry experience is an advantage but not essential
- Own or reliable transport required
- Comfortable training and supporting staff on system use
- Strong problem-solving ability and a patient, clear communication style
- Provide ongoing support to clients using the company's property management system
- Travel to lodges and hospitality properties to train staff on system use
- Troubleshoot and resolve system-related queries from clients
- Liaise with the development team on client feedback and system issues
- Maintain clear records of support queries and resolutions
This is an office-based position with normal office hours
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