IT Support Apprentice

Our client is looking for a tech-savvy and customer-focused individual to join their IT Support Apprenticeship program in Pretoria . This role offers a dynamic learning environment where you will provide essential technical assistance to users, troubleshoot hardware and software issues, and contribute to maintaining the company's IT infrastructure. You'll gain hands-on experience with various technologies and systems, working closely with experienced IT professionals.

This is an ideal opportunity for someone passionate about technology and eager to kick-start a career in IT support, with the potential for remote work flexibility within the Pretoria region.

• Provide first-level technical support to end-users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer systems and applications.
• Assist with user account management and permissions.
• Document technical solutions and create knowledge base articles.
• Contribute to IT asset management and inventory tracking.

• Grade 12 certificate with a focus on IT or related subjects.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent problem-solving and communication skills.
• Customer service orientation and patience.
• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a remote team.

• Structured IT training and certification support.
• An annual stipend of R65,000.
• Exposure to a wide range of IT environments and technologies.
• Mentorship from senior IT support specialists.
• Potential for advancement to IT support roles or specialized IT fields.