Plant Production Quality Engineer level 1

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Plant Quality & Warranty Engineer

Pretoria

Quality

Quality Manager

11 September 2026

A warranty engineer investigates product failures, analysis warranty claims, and collaborates with suppliers and internal teams to implement corrective actions and improve product liability.

• Claim Management:
  Review, validate and process warranty claims monitoring customer portals and tracking accuracy.
• Failure & Root Cause Analysis:
  Diagnose product defects and perform structured problem-solving (such as 8D, 5
  
  Why, or Ishikawa methods)
• Supplier & Cross-Functional Liaison:
  Act as the technical bridge between manufacturing, engineering, procurement, and external suppliers to recover costs of non-quality (NQC) and drive corrective fixes.
• Reporting & KPIs:
  Track key performance indicators for warranty costs, claim turnaround times, and failure trends to generate daily, weekly, or monthly performance reports.
• Represent customer requirements internally
• Assist with the achievement of Quality objectives and monitor progress
• Monitor adherence of activities to the control plan and standard work instructions, initiate corrections if necessary.
• Active participation in QRCI activity
• Ensure compliance with all safety/regulation standards
• Assist where relevant the Customer Engineer to Preparation of documentation and customer feedback on quality problems/complaints
• Interrupt the manufacturing or the delivery of products when Quality is not assured.
• Authorised to stop the line when not meeting the quality standards.
• Act as a key interface to customers on warranty-related topics This is a hands‑on role with real ownership, visibility, and impact on customer satisfaction.
• Direct contact with key stakeholders — both internally and externally.
• Manage warranty parts and inventory, including labelling, tracking, and sending technical requests to manufacturers when needed .
• Participate in continuous improvement initiatives to reduce repeated failures and enhance product quality .
• Support local quality groups and production teams with timely analysis and recommendations.

The ideal candidate will have/be:

• Minimum education level:
  Degree or equivalent qualification in Industrial engineering/ quality sciences.

• Typically, 2–4 years in automotive warranty, aftersales, or technical service; experience with OEM warranty systems is advantageous.
• Previous experience in a high-volume manufacturing environment, preferably automotive.

Strong understanding of Interior systems product‑specific technical expertise.

• Analytical and diagnostic skills to evaluate warranty claims and identify root causes.
• Excellent communication skills, both written and verbal, for reporting and coordinating with multiple stakeholders.
• Proficiency in MS Office, especially Excel, for data analysis and reporting.
• Ability to work independently or in a team environment and manage multiple tasks efficiently.
• Competent interpretation of technical specifications, drawings, and customer requirements.
• Knowledge of measurement
• Understanding of manufacturing processes
• Negotiation skills
• Ability to present data effectively

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh‑largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We…