Store Manager - Menlyn

Overview

We have opportunities in our Jewellery Stores! Our team is looking for a positive, passionate and dedicated Store Manager to join our team! Are you passionate about retail and service excellence? Are you confident to sell our beautiful jewellery and help our customers find the perfect gifts for their loved ones. Don’t miss the chance to create your #incredible career in a dynamic and international work environment.

The Store Manager is directly responsible for the efficient all-round management of the store, both in terms of shop operations and the staff working in it. In addition, through the channels and tools made available by the company from time to time (online and offline), he/she ensures that sales targets are met and exceeded (quantitative and qualitative, individual and team) and ensures that the team provides excellent customer service.

MISSION: The Store Manager ensures that the shop and all its staff provide our customers with an excellent shopping experience by offering them the most suitable jewelry to express their personalities and passions within our universe of affordable, collectible and high quality jewelry.

• Staff — Manages the shop staff effectively and supervises their activities.
• — Manages the scheduling of Sales Associates' shifts, in compliance with current regulations and shop priorities.
• — Selects and supports its team (selection interviews, in-store placement and on-the-job training).
• — Monitors the efficiency and performance of Sales Associates, giving them regular feedback.
• — Fosters a high level of motivation among Sales Associates and is committed to ensuring a calm and positive atmosphere in the team.
• — Is in charge of on-the-job training for new Sales Associates (including those from other shops) and continuous training for staff, as outlined by Training and Visual Merchandising (product knowledge, sales techniques, visual techniques, LINK, POS, policies and procedures).
• — Ensures that the sales staff look well groomed, behave and stand in a manner appropriate to the role and are punctual.
• — Ensures the necessary flow of information and prioritizes all activities, news and deadlines affecting the shop (VM, MKTG, location, brand, Operation, etc.).
• — Immediately notifies their manager or the HR department of any relevant incident or behavior in the area of personnel and/or shop management.

• Workspace management and organization — Maintains high and consistent standards of customer service, after-sales management and in-store customer service.
• — Manages the shop budget and works towards achieving the qualitative and quantitative sales targets set.
• — Ensures proper management of products delivered to the shop and stock (analysis, control, arrangement, orders and replenishment).
• — Controls in/out flows of goods and materials (timing, quality, quantity and documentation).
• — Organizes, manages and carries out internal inventory activities.
• — Ensures the good organization of the shop, back office or other workspace and ensures the state of maintenance and cleanliness of the premises, furniture, equipment and materials, as well as the general image of the shop and its staff.
• — Ensures and manages shipments to the customer in accordance with the guidelines provided and the stock management policies.

• Store fitting and furnishings — Ensures close cooperation with Visual Merchandising.
• — Ensures the implementation of POS and merchandising campaigns and product placement according to Pandora guidelines.
• — Supervises the regular renovation of the shop windows, during the campaign and in the periods between campaigns.
• — Monitors and ensures the optimum performance of the shop, its interior display areas and shop windows.

• Cash flow and inventory — Controls and manages the cash flows of the shop and prepares payment reports in line with the policies and procedures outlined by Pandora's Finance department.
• — Is responsible for all differences in credit card payment reports, tax reports, etc.
• — Is responsible for the shop's stock and inventory results.

• Reports — Prepares daily, weekly and monthly reports with analyses, arguments and actions necessary to achieve the shop's…