Mid-Level Store Manager

Join the Burnt Studios Retail Team – Village Walk
At Burnt Studios, we believe that the best retail experiences come from people who live the lifestyle   not just sell the product. We  looking for team members who embody our values, understand our customers, and share our commitment to elevating retail in South Africa.

We  building a team that represents excellence, authenticity, and the Burnt community   a team capable of delivering a global-standard retail experience.

Village Walk is one of our high-turnover stores, and we are looking for a strong, experienced retail leader who is ready to take ownership of its continued success.

As the Store Manager, you will be responsible for leading a high-performing team, driving strong commercial results, and ensuring that the store consistently operates at the highest standard. This role requires someone who is competitive and performance-driven, but equally committed to creating a positive, supportive, and motivating environment where people can thrive.

You will need to be a leader who can set ambitious standards, inspire others to reach them, and remain hands-on when the pace gets demanding. We are looking for someone who understands that great results come from great people and knows how to bring out the best in a team.

• Take full ownership of the store  performance, driving sales, productivity, and commercial results.
• Lead, coach, and develop a high-performing team while maintaining a strong and healthy store culture.
• Set clear expectations and hold the team accountable while creating an environment where people feel supported and encouraged.
• Oversee daily store operations and ensure that customer service, visual standards, stock management, and operational processes remain consistently high.
• Use store performance insights to identify opportunities, solve challenges, and continuously improve results.
• Lead by example on the sales floor, particularly during high-volume trading periods, and maintain a strong sense of urgency.
• Build a team that consistently delivers an exceptional customer experience and represents the Burnt Studios brand authentically.

• An experienced retail leader who is confident managing a high-turnover, fast-paced store.
• Someone who is commercially driven and naturally competitive, with a genuine desire to achieve and exceed targets.
• A caring and encouraging leader who understands how to motivate different personalities and bring out the best in their team.
• Someone who is knowledgeable, decisive, and able to confidently apply their experience to new situations.
• A highly organised and efficient individual who can manage competing priorities without losing sight of the bigger picture.
• A leader who takes ownership, follows through, and does not wait to be told what needs to be done.

• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Strong time management, organisation, and operational discipline.
• Ability to make confident decisions and solve problems in a fast-moving environment.
• Ability to coach, motivate, and hold team members accountable.
• Strong understanding of retail operations, sales performance, and customer experience.
• Comfortable using basic technology and retail systems.

• Leads with empathy, respect, and transparency.
• Creates a team environment where people feel valued, supported, and motivated to perform.
• Demonstrates self-motivation and a strong sense of urgency.
• Believes in teamwork while maintaining clear individual accountability.
• Is open to feedback and committed to continuous personal and professional development.
• Brings positivity, energy, and a sense of humour to the…