Loss Prevention Manager- Protea Hotel Fire & Ice! Marriott® Menlyn Job Pretoria area,South Africa,Security

Position: Loss Prevention Manager- Protea Hotel Fire & Ice! by Marriott® Menlyn

Job Title: Loss Prevention Manager

Department: Security / Risk / Operations
Industry: Hospitality
Reports to: General Manager / Director of Operations
Location: Pretoria Menlyn

Job Purpose

The Loss Prevention Manager is responsible for protecting the organization’s people, property, assets, and brand by developing, implementing, and managing effective loss prevention, security, and safety strategies. This role ensures compliance with legal, safety, and company standards while minimizing financial and operational risks within the hospitality environment.

Key Responsibilities 1. Security & Asset Protection

Develop and enforce comprehensive loss prevention and security programs for the property.

Prevent theft, fraud, vandalism, and misuse of company assets (cash, inventory, equipment, data).

Oversee physical security systems including CCTV, access control, alarms, and key management
.

Conduct regular security patrols, inspections, and risk assessments.

2. Safety & Risk Management

Ensure compliance with health, safety, fire, and emergency regulations
.

Develop and maintain emergency response procedures (fire, evacuation, medical, crime).

Lead investigations into accidents, incidents, injuries, and safety breaches.

Partner with HR and Operations to reduce workplace injuries and liability exposure.

3. Investigations & Incident Management

Investigate internal and external incidents including theft, fraud, misconduct, guest complaints, and safety violations.

Prepare detailed investigation reports with findings, evidence, and recommendations.

Liaise with law enforcement, insurance providers, and legal teams when required.

Maintain accurate incident logs and case documentation.

4. Team Leadership & Training

Recruit, train, schedule, and supervise Loss Prevention/Security Officers.

Conduct regular training on security awareness, fraud prevention, safety, and customer service.

Ensure the team maintains a professional, service-oriented approach aligned with hospitality standards.

Evaluate staff performance and recommend corrective or disciplinary actions when necessary.

5. Policy Development & Compliance

Develop and update loss prevention policies, SOPs, and security procedures.

Ensure compliance with company policies, labor laws, and hospitality regulations.

Conduct compliance audits and implement corrective actions.

Monitor cash handling controls, inventory procedures, and internal controls.

6. Guest & Employee Experience

Balance security requirements with exceptional guest service
.

Address guest safety concerns professionally and discreetly.

Build strong working relationships with department heads to support operational goals.

Key Performance Indicators (KPIs)

Reduction in theft, shrinkage, and fraud losses

Incident response time and resolution effectiveness

Safety audit and compliance scores

Accident and injury reduction rates

Quality and accuracy of investigation reports

Required Qualifications

Diploma or Degree in Security Management, Risk Management, Criminal Justice, Hospitality Management, or related field

2-3 years’ experience in loss prevention, security, or risk management (hospitality experience preferred)

Proven experience managing teams

Strong knowledge of safety legislation, security systems, and investigation techniques

Skills & Competencies

Strong analytical and investigative skills

Excellent leadership and people management abilities

High levels of integrity, discretion, and professionalism

Ability to remain calm and decisive under pressure

Excellent communication and report-writing skills

Customer-focused approach suitable for a hospitality environment

Working Conditions

Shift work, including nights, weekends, and public holidays

On-call availability for emergencies or major incidents

High level of visibility across hotel.

Optional:
Job Level

Middle to Senior Management.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


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