Security Operations Manager Facilities

Purpose of the Job:

To manage and deliver day-to-day corporate security services, including physical and personnel security, related to FSCA deliverables.

Key Performance Areas:

Security Operations & Service Provider Management

• Oversee outsourced physical security services, including guarding, access control, surveillance, and site protection.

• Manage outsourced close protection officers (CPOs), ensuring appropriate deployment, conduct, and operational readiness.

• Act as the primary liaison with security service providers, ensuring effective collaboration and performance delivery.

Contract & SLA Management

• Manage and maintain security-related contracts with third-party service providers.

• Review, monitor, and report on SLAs, KPIs, and contractual deliverables.

• Identify performance gaps and drive corrective actions with service providers.

• Support contract renewals, variations, and procurement processes in collaboration with internal stakeholders.

Risk, Compliance & Governance

• Ensure physical security operations comply with organisational policies, legal requirements, and industry best practices.

• Conduct regular security risk assessments and site audits.

• Manage incident response processes, investigations, and post-incident reviews.

• Ensure proper escalation, reporting, and documentation of security incidents.

Stakeholder Engagement

• Engage with internal stakeholders to understand evolving security needs.

• Provide expert advice on physical security and close protection matters.

• Prepare regular operational and performance reports for senior management.

Continuous Improvement

• Identify opportunities to enhance security effectiveness, efficiency, and cost optimisation.

• Monitor industry trends, emerging threats, and new security technologies.

• Drive a culture of proactive risk management and accountability

Other Key

Competencies:

The candidate must demonstrate the following skills and attributes: strong interpersonal and communication skills; good leadership and people management capability; the ability to engage effectively with internal and external stakeholders; strong analytical, problem-solving and decision-making skills; a high level of integrity, professionalism and confidentiality; sound knowledge of security technologies and applicable legislation and regulations; the ability to assess risks, investigate incidents and implement appropriate corrective measures;

service and customer orientation; and a meticulous, accurate, methodical and systematic approach to work. The candidate must also be computer literate.
The successful candidate may be required to work outside normal working hours.
The candidate will be subjected to competency assessment and integrity checks before an appointment is made.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. People with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.