Fleet Specialist

Description Quality control

• Adhere to SOPs regarding security systems and vehicle systems
• Report malfunctions to management immediately
• Perform all system repairs to match installation standards
• Refer malfunctions that are out of your scope to the approved service provider and manage the process within the agreed upon SLA.

Preventative maintenance:
Systems

• Compile and implement a preventative maintenance program.
• Conduct preventative maintenance on all vehicle equipment in the fleet.
• Report on any system maintenance conducted and the requirements for equipment replacement to the fleet controller.

System repair and technical support: PC & Base station equipment and vehicle systems

• Maintain conformance to the latest software update requirements and provide support to the SBV Service Desk in downloading updates to PC’s and vehicles.
• Inspect base station equipment on a weekly basis and corroborate that end users are performing according to the correct procedure and the stability of the equipment.
• Request replacement equipment where faulty equipment is detected.
• Maintain and update a version control log.
• Test and troubleshoot defective electronic equipment and wiring and where possible, repair all vehicle systems according to the agreed upon SLA’s.
• Control spare stock and manage the allocation, billing and replenishment of this stock on a weekly basis.
• Adapt existing electronic equipment to specialized needs.
• Create and maintain records of work accomplished

Fault report Management

• Manage the end to end fault reporting through the SBV prescribed platform.
• Report any critical system failure to the Regional Fleet Coordinator and the National Systems Manager.
• Complete the return process and documentation for the return of faulty components in conjunction with the National Systems Manager.
• Follow up on replacement spares.
• Compile a monthly trend analysis of faults in order to identify stability of the system and submit to the National Systems Manager

Logistical support

• Collaborate with the National Systems Manager to co-ordinate the removal of equipment that can be re- used.
• Asset management including disposals and transfers to be done in conjunction with the Fleet Controller.
• Daily system tracking checks to be reported to the National Systems Manager.
• GPSI run files to be maintained and updated regularly.

New development and retrofitting of systems

• Provide input and Support when testing new systems as per the agreed specification through the inspection of functionality and installation quality.
• Schedule and manage the installations of the systems in the field and elevate any discrepancies to the National Systems Manager and the Regional Fleet Coordinator.
• Follow up on re-work until stability is obtained.
• Replace faulty hardware and the re-program software to provide a reliable product/system.

Training

• Provide training to the mechanical/fleet staff regarding first line fault finding and maintenance.
• Provide training to relevant operational staff on the procedure and utilisation of systems on board vehicles as well as the control room.
• Assist in the training of new recruits during the CITPO course at the Centre / Region.

Administration

• Performs annual audits of systems at the Centre and submit findings to the National Systems Manager
• Make recommendations in terms of cost savings initiatives with regards to systems
• Arrange for payment of invoices in accordance with company policy

Balances and maximises utilisation of the fleet according to the centres needs

• Track the centre fleet performance and maintenance against set benchmarks and strategies and suggests and motivates new improvements
• Schedule the centre’s vehicles for different types of services / repairs as prescribed by the Fleet policy / support office instructions
• Monitor the scheduled maintenance plans for optimal availability of vehicles
• Monitor that daily running and electrical fault repairs are carried out at the centre when necessary and small problems on the vehicles are attended to before it is escalated
• Deal directly with external service providers to assist with repairs according to the agreed upon SLAs and guidelines
• Report on possible vehicle replacements to the Regional Fleet Coordinator in accordance with the replacement plans
• Co-ordinate the repair / replacement of sub-systems with the relevant service providers, SBV System Technician and Regional Fleet Coordinator

Vehicle management and administration

• Plan and execute registration, de-registration, re-registration, renewal of licensing and vehicle Certificate of Fitness (COF) of vehicles in order to comply with legislation and company policy and procedure
• Confirm that suppliers and internal repairs adheres to Repair Authorisation processes with the relevant service provider, and accelerate where necessary
• Verify that each vehicle has a vehicle log book as well the relevant accident procedure information
• Communicate to Management and Drivers any changes to company fleet policy, procedures and legislation
• Communicate to Management and Drivers…