Client Support Representative

Canadian Public Safety Operations Organization

Wage/Salary Info:

$26.83/hour

Posted Date:

25-Jun-2026

Location:

PRINCE ALBERT

# of Positions:

2

Employment

Terms:

Full-Time

Length of Employment:

3-month term, with the possibility of extension.

Education:

Grade 12

Apply By Date:

05-Jul-2026

Application Information
Employer Name:  Canadian Public Safety Operations Organization

The Client Support Representative is responsible for gathering, prioritizing & disseminating information related to support for the Emergency Communication Centre. They will provide 1st level user & system support for the Provincial Public Safety Telecommunications Network (PPSTN), the Provincial Control Burn Line, as well as a variety of programs through the Provincial Help Desk.

Responsibilities

Participate in & aid in the development of a tiered helpdesk support model

Receive and prioritize trouble tickets and service requests

Create, edit, update, resolve and close trouble tickets and service requests

Maintain & update information within agency data, records management and contact management systems; including but not limited to Service Desk Plus, Calltaker, CADDBM (Computer Aided Dispatch Database Management), PPSTN database & client contact lists

Monitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province, providing status notifications accordingly & coordinating with external agencies when required

Send communications to our PPSTN radio clients, fire clients, dispatch clients, in regards to any outages, upgrades, or other types of communications requested

Create & update documentation relating to effective support of all systems

Proactively identify problems & report them within the guidelines of the SDP system

Follow-up with internal members & clients

Follow-up with Tier2 support personnel on open issues

Qualifications

High School Diploma or Canadian equivalent; post‑secondary preferred but not necessary

Minimum typing speed of 35 words per minute with at least 80% accuracy supported by documentation

Working knowledge of Windows, and Microsoft Office Suite (Excel, Word, Outlook)

Advanced Computer Skills

Effective communication in both written & verbal English

Clear Criminal Record check

Legally entitled to work in Canada

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