Returns and Refunds Associate

Handle refunds, exchanges, and returned merchandise for Walmart Canada customers while maintaining accurate records and following company procedures. Support dependable service at the front end.

This Customer Service Desk Associate position focuses on accurate transaction support and professional customer assistance. You will process returns, complete forms, verify refund slips, and send damaged merchandise to Claims. You will also maintain sales tax-exempt records and scan items before restocking.

• Assist customers with refunds, exchanges, and inquiries
• Follow Company procedures when processing returns
• Complete required forms accurately for transactions
• Send damaged merchandise to Claims for processing
• Verify returned items before placing them on sales floor

• Be 16 or older
• Deliver friendly, professional customer service consistently
• Follow Company guidelines for sales tax-exempt records
• Support security, pricing, and inventory accuracy
• Remain available for varied shifts when required

Use careful refund processing, recordkeeping, and customer assistance to support accurate returns operations at Walmart Canada.