ServiceNow Implementation Specialist/Solution Architect – Digital Product Release; DPR
Listed on 2026-06-02
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IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Cloud Computing
Position Name – Service Now Implementation Specialist / Solution Architect – Digital Product Release (DPR) Type of hiring – Fulltime Location – Remote Canada Job Description
We are seeking a Service Now Implementation Specialist / Solution Architect with strong expertise in Service Now Digital Product Release (DPR) to design, implement, and optimize end-to-end product lifecycle and release management solutions.
The role focuses on enabling product-centric operations, ensuring seamless coordination between product management, development, testing, and operations using Service Now’s DPR capabilities. The ideal candidate will act as a trusted technical advisor, translating business requirements into scalable Service Now solutions aligned with enterprise and TM Forum best practices.
Key Responsibilities- Lead the end-to-end design and implementation of Service Now Digital Product Release (DPR) solutions
- Define product lifecycle models, release governance, workflows, and data models within DPR
- Design integrations between DPR and other Service Now modules (ITSM, CSM, TSOM, SPM, Dev Ops)
- Ensure solutions align with Service Now best practices, scalability, and performance standards
- Design and implement integrations with CI/CD tools (e.g., Git, Jenkins, Azure Dev Ops)
- Configure DPR components such as Product definitions and hierarchies, Release planning, milestones, and dependencies, Approval workflows and release governance
- Work closely with Product Managers, Release Managers, Engineering, QA, and Operations teams
- Align DPR with TM Forum Open APIs and telecom-grade product models (where applicable)
- 5+ Years of Service Now implementation experience
- Hands‑on experience with Service Now Digital Product Release (DPR)
- Strong understanding of:
- Release and deployment governance
- Agile / SAFe / Dev Ops methodologies
- Experience with Flow Designer, Integration Hub, and Service Now data model design
- Strong communication and stakeholder management skills
- Experience in Telecom, Technology, or Large Enterprise environments
- Knowledge of TM Forum frameworks (ODA, SID, Open APIs)
- Experience integrating DPR with ITSM, CSM, TSOM, Dev Ops, or SPM
- Service Now certifications:
- CSA (Certified System Administrator)
- CIS (ITSM / CSM / SPM)
- Service Now Implementation Specialist or Architect certifications
- DPR solution architecture and design documents
- Configured and deployed DPR workflows and product models
- Integrated release management ecosystem
- Governance dashboards and reporting
- Production‑ready DPR implementation aligned with business objectives
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