Join the Canadian Public Safety Team

The Canadian Public Safety Operations Organization is seeking a Client Support Representative in Prince Albert. This full-time position is integral to supporting emergency communication systems and user inquiries.

Your main duties will include managing service tickets, providing first-level technical support for the Provincial Public Safety Telecommunications Network, and maintaining accurate data within agency systems. You'll communicate with clients regarding outages and enhancements, ensuring a seamless support system.

Key Responsibilities:

• Help develop a comprehensive tiered helpdesk support structure

• Process and prioritize incoming trouble tickets

• Maintain and update data in agency management systems

• Monitor and report on PPSTN Radio towers' status

• Create and revise documentation for system support

Requirements:

• High School Diploma or equivalent necessary

• Typing speed of 35 words per minute or more

• Knowledge of Windows and Microsoft Office Suite tools

• Advanced capabilities in computer operations

• Excellent written and verbal communication skills in English

Use your customer support skills to join the team enhancing public safety communications in Prince Albert.
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